Backed for the long haul
Parts, service, and expertise - available wherever you're working.
TIDD Crane support runs from the first lift to the last.
A network of authorised service agents covers the country, parts are stocked locally and manufactured in-house, and 24/7 phone access connects you directly to technical experts who know this crane by name. No holding pattern, no third-party guesswork.
SERVICE & SUPPORT
Built to keep your TIDD crane safe, compliant and ready for work, our Service & Support combines 24/7 phone help, planned maintenance and fast parts access—backed by authorised repairers and factory-trained technicians. When uptime matters, you’ve got a team behind you.
- Service Support Includes
- 24/7 Technical Phone Support
Straight answers when you need them—fault finding, guidance and next steps.
- Scheduled Maintenance & Servicing
Planned servicing to reduce unplanned downtime and protect long-term reliability.
- 100-Hour & 250-Hour Service Intervals
Clear service checkpoints that make maintenance planning easier.
- Authorised Repairs Nation-Wide
Access approved repair support through a nationwide network.
- On-Site Technician Support
Factory-trained technicians available to travel and assist on location.
Nationwide Parts Network
Parts for the TIDD Crane come from TRT's own manufacturing facility or from approved global suppliers, and are stocked locally at authorised locations around the country.
When a part is needed on a tight timeline, operators aren't relying on a single warehouse or a long-haul delivery.
- Common Parts In Stock
Fast access to frequently used service and repair items.
- Consumables & Wear Items
Filters, seals and service essentials ready when you need them.
- Parts Identification Support
Help matching the correct part to your crane and serial details.
- Dealer Network Supply
Parts available through TRT locations and authorised dealers.
- Freight & Logistics Coordination
Practical delivery options to suit your site and urgency.
- Genuine Parts Confidence
Correct fit and performance to protect reliability and safety.
Key Capabilities
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24/7 Technical Support
The TIDD support line is staffed around the clock. Technical experts with factory-level knowledge of the crane are available any time - including after hours.
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Nationwide Parts Network
OEM spare parts are stocked locally across our authorised dealer network. Most operators get what they need without waiting on a national or international order.
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Factory-Trained Technicians
Every technician in the TIDD service network is trained by TRT on this crane specifically. They travel to customer sites, so the repair happens where the crane is.
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Direct Manufacturer Support
TRT builds the TIDD Crane and backs it directly. Warranty claims, service queries, and technical advice all go straight to the manufacturer - no third party involved.
Need a service, a part, or technical advice?
Our parts and service team knows the TIDD Crane inside out. Whether you need a part from local stock or a factory-trained technician on site, we move fast.
For urgent support, call 1800 878 287 during business hours or 1800 849 029 after hours.
For parts and service enquiries, use the contact form and we'll respond quickly.
PRACTICAL ENGINEERING. PROVEN RESULTS.
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